FAQS

Q1. Are your products authentic?

A huge YES! All products sold by us are bought from Hermes' official store worldwide. We do offer authenticity check with our clients upon request (fee paid by client).  Shop without worries with us!

Q2. What comes with the bag?

All the products you buy from us will be BNIB (brand new in the box), which means they will be the same as you freshly bought from an official store. It comes with dust bags and original packaging, as well as a copy of the receipt. We will also provide the original receipt for verification. 

Q3. How can I pay?

For clients in Hong Kong, we accept cash / FPS / Payme / Alipay / Bank transfer or ATM transfer. 

For international clients, we accept PayPal with additional charges incurred

Q4. How can we trade?

We could meetup and trade or via SF Courier (customer has to pay first).

Q5. Do you sell second hand bags?

Yes! We do sell second hang bags but only with good quality. And we also offer  authenticity check with our clients upon request (fee paid by client).  Shop without worries with us!

Q6. Do you take pre-order?

Apart from those on the list, if customers have other desired products you would like to pre-order, you can directly message us for details and prices. After confirming the quotation, we will charge a 15%-20% deposit first. If the product cannot be secured within the specified date, we will refund all deposits and will never charge any fees to ensure that customers can buy happily without worry.

Q7. Do you ship internationally?

Yes we do take international orders, all international orders will be shipped via FedEx or DHL, customers are responsible for checking the tax incurred. The final shipping fee depends on the destination and weight of the product.